PRIVACY POLICY

1. INTRODUCTION

Welcome to VoiceLinkAI Inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website at www.voicelinkai.com, and our SMS messaging programs.

This Privacy Policy specifically addresses our SMS A2P (Application-to-Person) messaging campaigns and related data practices in compliance with applicable regulations, including the Telephone Consumer Protection Act (TCPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as applicable.

Please read this Privacy Policy carefully. By providing your phone number, opting into our SMS messages, or using our services, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy and will never sell your personal data to any third-party provider under any circumstances.

2. INFORMATION WE COLLECT

Personal Information

We may collect the following personal information:

• Phone numbers
• First and last name
• Email address
• Location information
• Transaction information
• Preferences and behavior related to our SMS messaging campaigns
• Other information you choose to provide

Automatically Collected Information

When you interact with our SMS campaigns or website, we may automatically collect:

• Device information (type of mobile device, mobile operating system)
• Interaction data (message delivery status, open rates, click-through rates)
• Time and date of interactions
• IP address

3. HOW WE COLLECT YOUR INFORMATION

We collect information through:

• Direct interactions when you provide your phone number and consent to receive SMS messages
• Automated technologies or interactions through our website or SMS platform
• Forms you complete on our website
• Your responses to our SMS messages
• Third parties or publicly available sources (in accordance with applicable law)

4. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• To deliver SMS messages you have requested or consented to receive
• To provide information about our AI voice solutions, services, or promotions
• To process transactions and fulfill orders
• To manage our relationship with you
• To improve our website, products, services, and SMS campaigns
• To personalize your experience
• To comply with legal obligations
• For marketing and advertising purposes only with your explicit consent and not involving mobile information

5. SMS PROGRAM TERMS & CONDITIONS

Enrollment and Consent

By texting designated keywords to our phone number or by completing our consent form, you agree to receive recurring SMS messages.
You also provide consent to receive SMS messages by using our services and verbally requesting to be sent SMS messages related to the business you conduct with us and the services we provide.
Message frequency varies based on your interaction with our services.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

• Texting "STOP" to the number you received the SMS from
• Contacting us at admin@voicelinkai.com

Upon opting out, you will receive a confirmation message, and no further SMS messages will be sent.

Help Instructions

For assistance with our SMS program, text "HELP" to the number you received the SMS from or contact admin@voicelinkai.com.

Messaging Rates

Message and data rates may apply for any messages sent to or from you. You are responsible for any message and data charges that may be incurred.

6. LEGAL BASIS FOR PROCESSING (FOR GDPR JURISDICTIONS)

We process your personal information based on:

• Your consent
• The necessity to perform a contract
• Compliance with a legal obligation
• Our legitimate interests (where they do not override your rights)

You have the right to withdraw your consent at any time by following the opt-out instructions in Section 5.

7. DISCLOSURE OF YOUR INFORMATION

We do not sell, share, or disclose your mobile information (including phone numbers and SMS interaction data) to third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• With trusted service providers strictly for the purpose of delivering SMS messages you have opted into, and only under binding agreements that prohibit use for any marketing purposes.
• As required by law, such as to comply with legal or regulatory obligations.
• In connection with a business transaction, such as a merger or acquisition, and only if the recipient agrees to honor the commitments outlined in this Privacy Policy.

We require all third parties to respect the confidentiality and security of your information and to use it solely for the purposes specified above.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

9. DATA SECURITY

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

• Encryption of sensitive data
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

10. YOUR RIGHTS

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Erasure of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdraw consent

To exercise any of these rights, please contact us at admin@voicelinkai.com.

11. CHILDREN'S PRIVACY

Our services, including our SMS programs, are not intended for individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child, we will delete that information as quickly as possible.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

14. JURISDICTION-SPECIFIC PROVISIONS

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information in Section 13.

European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, you have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority. VoiceLinkAI Inc. serves as the data controller for your information. If we transfer your data outside these regions, we implement appropriate safeguards to ensure your data remains protected according to applicable laws.